Job title: Receptionist/Senior Receptionist

Salary: Up to 24,470 GBP

Location: Sidmouth, Devon

Accommodation provided: Yes

Charge for accommodation: 64.00 GBP per week

Type of contract: Permanent

Workplace description: This hotel is one of the leading luxury hotels in Devon and the West Country. Standing in five acres of beautifully landscaped grounds it overlooks Sidmouth bay, and it's just a short stroll from the centre of this elegant resort town. The hotel offers you first-class cuisine. Each day our chefs select the freshest ingredients sourced wherever possible from trusted Devon suppliers to create delicious table d'hôte and a la carte menus that will surprise and delight you.

The luxurious en-suite bedrooms are beautifully furnished, and most have private balconies facing south with exceptional sea views of the beautiful Sidmouth seafront.

Main duties and responsibilities: As a Senior Receptionist, will be required to lead shifts, be responsible for recording and controlling all hotel bookings, communicating with all departments to ensure the highest level of customer care. Receptionists will also be required to answer internal and external phone calls in a professional and friendly manner. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Record and control hotel bookings with accuracy and effectiveness
• Deal with incoming and outgoing calls in an expeditious manner, recording and passing on messages as well as answering all emails
• Completing day to day office administrative tasks including hotel banking
• Friendly and professional customer service when dealing with customers as well as exceptional customer service skills
• Ensure workstation and office is tidy and equipment is in working order
• Understand and comply with company policy on HASAWA, fire precautions, legal requirements, and perform any other tasks that may be required from time to time.
• Assist other departments wherever necessary and maintain good working relationships

Essential criteria: You will ideally have previous senior reception experience within a good quality hotel

Important Notes:

1. Applications should be made by email or phone.

2. Applications should be in Word format only and in ENGLISH!

3. DDH Recruitment Ltd does not charge work seekers for its services.

4. All workers will be subject to UK taxation.

Please be aware that if you apply for this vacancy then you have given permission under Data Protection (GDPR) for DDH Recruitment Ltd to work with your enclosed information and CV content and to share these details with our clients. We take the receipt of your CV as your permission to proceed with your application. If you do not wish DDH Recruitment Ltd to use your details with our clients please contact us as soon as possible.